Frequently Asked Questions
General Information
Q: What is AONE?
A: AONE specializes in high-end carbon fiber body kits and accessories for Mercedes-Benz and BMW cars. We connect customers directly with the factory to ensure the highest quality and precision.
Q: Where is AONE based?
A: AONE's founders were raised in Australia and New Zealand, regions known for their strong tuning car culture. But currently in Taiwan and China.
Products and Services
Q: What types of products do you offer?
A: We offer a wide range of carbon fiber body kits, including bumpers, side skirts, spoilers, and diffusers, as well as various accessories for motorsports. Our products are designed specifically for Mercedes-Benz and BMW models.
Q: Can you create custom designs?
A: Yes, we specialize in custom designs. Our 'Let Us Build Your Dream Car' service allows you to customize body kits, including unique designs, logos, carbon fiber types, and tinting for both interior and exterior parts.
Q: What materials do you use?
A: We use premium-grade carbon fiber, ensuring strength, durability, and a lightweight profile. We also offer different types of carbon fiber and custom tinting options to match your specific requirements.
Ordering and Shipping
Q: How do I place an order?
A: You can place an order through our website. Simply select the products you’re interested in, customize them to your liking, and proceed to checkout. For custom orders, you may need to contact us directly to discuss your specific needs.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Our logistics partners ensure that your orders are delivered safely and promptly, no matter where you are located.
Q: How long does it take to receive my order?
A: Delivery times vary depending on your location and the complexity of the order. Custom orders may take longer to process. We will provide you with an estimated delivery time once your order is confirmed.
Customization and Installation
Q: How does the customization process work?
A: After you select the base product, you can choose from various customization options, including design modifications, logos, carbon fiber types, and tinting. Our team will work closely with you to ensure the final product meets your vision.
Q: Do you offer installation services?
A: While we primarily focus on manufacturing and shipping, we can recommend trusted installation partners in your area. Detailed installation guides are also provided with each product.
Support and Warranty
Q: What if I have issues with my order?
A: Our customer support team is here to help. If you encounter any problems with your order, please contact us immediately. We will work to resolve any issues as quickly as possible.
Q: Do your products come with a warranty?
A: Yes, all our products come with a warranty that covers manufacturing defects. Please refer to our warranty policy for detailed information on coverage and claims.
Q: How can I get in touch with customer support?
A: You can reach our customer support team via email, phone, or through the contact form on our website. Our team is available to assist you with any inquiries or concerns you may have.
Warranty and After-Sales Service
1-Year Warranty
Q: What does the 1-year warranty cover?
A: Our 1-year warranty covers any manufacturing defects in materials and workmanship. This includes structural integrity, fitment issues, and any other defects that may arise under normal use and service.
Q: What is not covered by the warranty?
A: The warranty does not cover damages caused by improper installation, accidents, misuse, or modifications not performed by AONE. It also excludes normal wear and tear, cosmetic damage, and damage caused by external factors such as road debris or weather conditions.
Q: How do I make a warranty claim?
A: If you believe your product has a defect covered by the warranty, please contact our customer support team with your order details, a description of the issue, and any relevant photos. We will assess the claim and provide instructions on the next steps.
3-Year Customer After-Service Support
Q: What does the 3-year customer after-service support include?
A: Our 3-year customer after-service support ensures you have access to expert assistance and advice for any issues or questions that may arise after your purchase. This includes troubleshooting, maintenance tips, and guidance on product use.
Q: How can I access after-service support?
A: You can contact our customer support team via email, phone, or through the contact form on our website. Our team is available to provide ongoing support and ensure you are fully satisfied with your AONE products.
General Information
Q: What should I do if I encounter an issue outside the warranty period?
A: Even if your warranty has expired, our customer after-service support is available for three years. We will do our best to assist you with any issues or questions you may have.
Q: Are replacement parts available if needed?
A: Yes, we offer replacement parts for our products. If you need a replacement, please contact our customer support team to discuss availability and pricing.
Contact Us
If you have any questions about our warranty or after-sales service, please do not hesitate to reach out to us. We are committed to providing the highest level of customer satisfaction and support.